Invoices and billing

Payments for Yorki are handled by Stripe, our payment provider. Yorki never sees or stores your card number.

Invoices and receipts

Every payment, for the plan and for anything you buy, comes with a receipt by email from Stripe, with the VAT shown. To see every invoice and download them, open Account, Plan & billing and press Manage billing. Stripe's billing page opens with your invoice history.

Your card, billing address and VAT number

Press Manage billing on Plan & billing to:

• Change the card your plan is paid with.
• Update your billing address, which decides the VAT on your next invoices.
• Add or change a VAT number, for a business.

When a payment does not go through

If a renewal payment fails, for example because the card expired:

• Yorki emails you once, and Stripe tries the card again over the next few weeks.
• Your plan stays on Pro meanwhile. Plan & billing shows that the payment failed, with Update your card.
• Your next month's credits wait until the payment goes through, then arrive.
• If every attempt fails, the plan ends and your account moves to Free, as if you had cancelled. Your published apps stay online and your data is kept. See Manage your plan.

Refunds

Plans and purchases are not refunded, except where the law requires it. When you pay, you ask Yorki to start straight away, and you agree that the 14-day right of withdrawal ends once the service has started. The terms of use explain this in full.

Questions about a charge

Write to [email protected] from the email address on your account, with the date and the amount of the charge.