How can we help?
Search the docs, read the common questions, or write to us. A person reads every message.
Get help
Three ways to get an answer
Docs & FAQs
Guides for every step, from your first prompt to a published app with its own cloud. Most answers are here.
Browse the docsReport a problem
Something broken or confusing in Yorki? Send a report with a screenshot. It reaches the team with the details of what went wrong.
Log in, then use Report a problem at the bottom of the sidebar.
Email support
Questions about your account, credits or an app. A person reads every message and replies by email.
Before you write
Help us help you faster
- 1
Name the project
Its name in Yorki, and the address if the app is published.
- 2
Say what you did
The page you were on and the steps that led there.
- 3
Say what happened
What you expected, and what you saw instead.
- 4
Add a screenshot
A picture of the screen often says more than a paragraph.
FAQs
Common questions
How do I contact Yorki support?
Write to [email protected], or use Report a problem at the bottom of the app's sidebar, which can include a screenshot. A person reads every message and replies by email. See the support page.
What should I include when I ask for help?
The name of your project, what you did, what you expected and what happened instead. A screenshot helps. For a published app, include its address.
My preview shows an error. What should I do?
Press Fix it on the notice above the composer, or describe what you were doing. The error details travel with your next message either way. See When something goes wrong.
I cannot sign in. What should I do?
Use Forgot password? on the sign-in page to choose a new password. If you signed up with Google, use Continue with Google. If you are still stuck, write to [email protected] from the email address on your account.
I ran out of credits. Can I get more?
Credits reset on the 1st of each month. If you need more before then, write to [email protected]. See Credits.
Do failed requests cost credits?
No. A request that fails, is stopped or is refused costs nothing.
How do I undo a change?
Open the version history from the icon at the top of the chat and restore an earlier version. Restoring is free and nothing is deleted. See Versions and restoring.
My app was taken offline. What can I do?
The email Yorki sent you explains why. Your project and its data are unchanged. If you think it is a mistake, write to [email protected]. See report abuse.
How do I delete my account?
Write to [email protected] from the email address on your account. You can delete single projects yourself under Settings, General.
Something else